Publications
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Tools for verifying and assessing the validity of social media and user-generated content
By Josh Stearns and Leighton Walter Kille This post was adapted from VerificationJunkie, a site created by Josh Stearns of the Geraldine R. Dodge Foundation. @jcstearns “Interesting if true” is the old line about some tidbit of unverified news. Recast as “Whoa, if true”… Read More
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White Paper: Integrating Social Media into Drills and Exercises
The use of social media is an essential element of a comprehensive emergency management program. As such, it is critical that social media plans and procedures be regularly tested in a challenging and realistic exercise environment. Follow the link to read and… Read More
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EMI SIG Job Aid for Exercising Social Media
The use of social media tools is an essential element of a comprehensive emergency public information (EPI) program. It is equally important that social media plans and procedures be regularly tested in a robust and realistic exercise environment, with the goal of identifying what works… Read More
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Managing Social Media Before & During a Crisis (Infographic)
Social media represents a paradigm shift in the way the world communicates today. It has afforded people unprecedented access to social platforms unlike ever before and empowered them to communicate on their own terms utilizing the latest technology. Click on image for… Read More
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PAST Fusion Cell Study of Emergency Communication During Hurricane Harvey Finds Social Media in the “Eye of the Storm”
Summary A federal agency requested that Argonne National Laboratory facilitate the monitoring of social media platforms in support of the agency’s response to Hurricane Harvey, beginning August 25, 2017, as the hurricane bore down on the southeast coastal region of Texas, and continuing through September… Read More
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DHS VSMWG Best Practices for Incorporating Social Media into Exercises
To institutionalize social media into all aspects of an agency’s emergency preparedness, response and recovery operations, social media should be incorporated into exercises. Using social media in exercises helps prepare first responders for real-life events where the public increasingly uses social media to share and… Read More
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Gatlinburg Wildfires Lessons Learned White Paper
The purpose of this study is to collect and analyze data associated with lessons learned from the 2016 Gatlinburg wildfires. The study used face-to-face and telephone interviews with those who had firsthand knowledge and experience with the Gatlinburg wildfires, such as business owners; federal, local,… Read More
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Unpacking and Exploring the Relationship between Crisis Management and Social Media in the Era of ‘Smart Devices’
The rise of social media and the broad diffusion of ‘smart devices’ in contemporary society have profound implications for crisis management. The emergence of social media and smart devices pose both major challenges and major opportunities to crisis managers (c.f. Palen, 2008; Veil et 2011). Read More
